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Market Engagement Manager

2018-07-26 13:19:202019-01-21Futura Recruitment
Job TypeTemporary / Contract
LocationLondon
AreaCentral London, UKLondon
SectorProfessional Services - Admin
SalaryCompetitive rate dependent on experience
Start DateASAP
AdvertiserDaniel Abel
Job Ref4093
Job Views5
Description

Job Role

As Market Engagement Manager you will be part of the Market Engagement work stream and you will demonstrate proven capabilities in working collaboratively with different teams across the Customer Experience Transformation program, building and enhancing strong relationships with various stakeholders across the globe, supporting a diverse and multi-cultural team and proactively overseeing and ensuring execution of prioritized initiatives for the markets. 

Main Responsibilities 

  • Accountable for successfully delivering Customer Experience (CE) initiatives for the regions you support in collaboration with Global and IS partners
  • Communication and planning of the PACE Platform program
  • Supporting Regional Product Owners and CE leads in creating new user experiences on the PACE Platform
  • Facilitating the implementation of CE services for the region in collaboration with IS and Global

 

Key Tasks

  • Manage and monitor delivery of CE program related activities, tasks, and work streams – feature release, content development, systems integration, operational readiness, business readiness
  • Develop Route-to-Launch plans for the PACE Platform with various stakeholders
  • Manage progress and monitor/control program tasks to ensure that deadlines are met appropriately – cost, schedule, scope
  • Communicate/escalate program status, issues and risks to management in a proactive manner 
  • Act as single point of contact for CE related initiatives, including being the point of escalation from regional marketing teams 
  • Coordinate and conduct regular status meetings with all stakeholders either internal or external 
  • Assist the PMO in project planning, daily stand-up meetings, review, release planning and other activities that ensure on-going success of the program 
  • Pro-actively identify tasks/processes within the CE initiatives that are not sufficiently defined and/or areas of ambiguity and drive resolution with the relevant parties 
  • Assist in the development and facilitation of program project plan(s) and manage project rollout for regions and markets you support 
  • Support preparation for and facilitation of program ‘kick-off’ for regions not on PACE platform. Conduct sessions with individual market teams, explaining the market engagement and rollout process to follow
  • Assess project issues and identify solutions to remove development and project roadblocks
  • Coordinate with Global and IS organizations for standards, guidelines, and policies for effective implementation

 

Skills and Attributes Required 

  • Ability to work and thrive in a fast-paced, dynamic and at-times intense environment
  • Efficient time management and good prioritization and organizational skills
  • Strong written and verbal communication and robust presentation skills 
  • Strong analytical skills to understand/interpret and support translation of customer’s business needs into application and operational requirements 
  • Strong problem-solving skills to support creation of viable solutions to business problems, ability to understand and trouble-shoot anticipated and unanticipated changes 
  • Ability to support and liaise between stakeholders including regional/market business owners – those of many diverse international backgrounds, core team members, executive/management to other members of core team (PMO and technology team members) and vendors (management, business analyst, UX/creative, and developers)
  • Creativity and drive to introduce new capabilities and services

 

Qualifications or Knowledge 

  • Functional knowledge of web applications, information systems, digital marketing solutions such as mobile, social media platforms are a must
  • Global enterprise implementation experience 
  • Automotive digital marketing, including content creation, campaigns, social media, digital display media are strongly preferred but not necessary 
  • Knowledge of distributed product development and support tools such as Jira, documentation wikis, configuration tools preferred 
  • Working or knowledge of agile software development methodologies required
  • Experience implementing Customer experience initiatives
  • Experience defining, tracking and monitor business value and business case validation
  • Ability to drive for results with minimal to no supervision

 Experience 

  • 8 – 10 years digital management experience
  • 6+ years of business transformation experience
  • Technology familiarity with Microsoft Office tools and Adobe suite of products is a plus 
  • Experience presenting to C-level executives required

 

 

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