Issue Management Specialist

Our OEM Client based in Gaydon, is searching for an Issue Management Specialist to join their team on an Inside IR35 contract.

Umbrella Pay Rate: £33.64 per hour.

Duties:

This role (Issue Management Specialist) is responsible for overseeing the identification, tracking, and resolution of integration issues across complex systems. While the role demands a high level of technical understanding, it is not hands-on in nature.

The successful candidate will ensure consistent adherence to established processes, effective utilisation of Issue Management Tools and clear and transparent reporting to Senior Stakeholders.

Key aspects of this role involves the ability to drive actions based on clear KPI's around Defect Management with Stakeholders across the company. Strong skills in developing metrics, dashboards, and professional presentations are essential.

Skills Required:

• Strong knowledge of Issue and Defect Management Processes and Tools.
• Proficiency in Root Cause Analysis Techniques and Problem-Solving Methodologies.
• Ability to develop, interpret, and present metrics, KPIs and performance dashboards.
• Solid understanding of software integration principles and dependencies.
• Excellent communication skills with the ability to lead discussions on complex or sensitive matters.
• High attention to detail and process discipline.
• Ability to identify areas of weakness and where help is needed.
• Experience working within Structured Project Governance Frameworks (e.g., PMO, Programme Teams).
• Familiarity with Agile and Waterfall delivery models.
• Ability to maintain and update issue registers and tracking systems with accuracy and rigour.
• Ability to facilitate regular issue review meetings, ensuring clear ownership and timely follow-up.

Education Required:

• Educated to degree level, or equivalent relevant experience.