Customer Service Specialist (Call Center)
| Job Type | Temporary / Contract |
| Location | Coventry |
| Area | Coventry, UK |
| Sector | Professional Services - Admin |
| Salary | Market related |
| Currency | GBP |
| Start Date | |
| Advertiser | Jack Slater |
| Job Ref | 6422 |
| Job Views | 26 |
- Description
Our OEM Client based in Whitley, Coventry, is searching for Customer Service Specialist (Call Center) to join their team, Inside IR35. This is a contract position until 1st March 2026.
Umbrella Pay Rate: £23.64 per hour.
Duties:
- General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers which includes Remote Customer Service and providing customer service and support via phone, online chat or text.
- This includes Call centre-based customer support in response to a high-volume of low complexity inquiries.
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
- Distribution Center Customer Service which is performed in a distribution centre, product returns/repair centre, or field walk-in customer service facility.
- The candidate will be acting as liaison between customers, production and distribution departments related to specific customer orders.
- Providing technical and non-technical customer support in a walk-in service centre Incumbents matching to this specialization are not compensated based on achievement of sales targets.
Level Required:
- An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience.
Responsibilities typically include:
- Works independently with general supervision.
- Problems faced are difficult but typically not complex.
- May influence others within the job area through explanation of facts, policies and practices.
